Terms & Conditions

FlyGenZ provides travel and booking assistance, which may include:

• Domestic and international flight booking assistance
• Individual flight bookings
• Group travel bookings
• Corporate travel assistance
• Travel enquiries and itinerary assistance
• Assistance with changes, cancellations and refunds
• Other travel-related services that may be introduced by FlyGenZ from time to time

FlyGenZ acts as a travel and booking service provider/intermediary and is not the airline operating the flight unless expressly stated otherwise. The actual transportation service is provided by the relevant airline or other travel service provider.

A flight booking is considered confirmed only after the required passenger information has been provided, the applicable payment has been successfully received, and FlyGenZ or the relevant booking provider has issued a valid booking confirmation or e-ticket.

A quotation, fare indication, itinerary or availability communicated before confirmation does not necessarily constitute a confirmed booking.

Flight availability and fares may change until the booking and payment process has been completed.

Flight fares are determined by the relevant airline, booking system or travel supplier and may change without prior notice.

Any fare or price communicated by FlyGenZ is subject to availability at the time of booking.

The final payable amount may include, where applicable:

• Airline fare
• Government taxes and statutory charges
• Airport charges
• Airline fees
• Booking, service or convenience fees
• Payment processing charges
• Other applicable charges

Applicable charges will be communicated to the customer before confirmation wherever reasonably possible.

Customers are responsible for providing accurate and complete information required for their booking.

This may include passenger names, dates of birth, contact information, passport information for international travel where required, and other information required by the airline or applicable authorities.

Customers should carefully verify passenger names, travel dates, destinations and other booking details before confirming their booking.

FlyGenZ is not responsible for consequences arising from incorrect, incomplete or inaccurate information supplied by the customer, except where otherwise required by applicable law.

Customers are responsible for ensuring that they possess all documents required for their journey, including passports, visas, entry permits, transit visas and other applicable travel documentation.

Travel and immigration requirements may vary depending on nationality, destination, transit points and applicable regulations.

FlyGenZ may provide general assistance or information where available. However, customers remain responsible for verifying the requirements applicable to their journey with the relevant authorities.

FlyGenZ does not guarantee the issuance of any visa, entry permission or immigration approval.

All flight bookings are subject to the applicable terms, conditions and fare rules of the relevant airline.

These may include rules relating to baggage, check-in, seat selection, meals, name corrections, changes, cancellations, refunds, no-shows and rebooking.

Where an airline changes, cancels or reschedules a flight, FlyGenZ may assist the customer in communicating with or processing the request through the relevant airline or booking provider.

The final decision regarding matters controlled by an airline remains with the relevant airline.

Cancellation and change requests are subject to the applicable fare rules and conditions of the relevant airline or travel supplier.

Depending on the ticket and circumstances, cancellation or modification may involve airline charges, fare differences, rebooking charges, applicable taxes or fees, and FlyGenZ service or convenience fees where applicable.

Refund eligibility and the final refundable amount depend on the applicable fare conditions and the relevant airline or supplier.

Where FlyGenZ receives a refund from an airline or supplier on behalf of a customer, FlyGenZ will process the eligible amount in accordance with the applicable booking conditions and refund procedure.

A separate Cancellation & Refund Policy may apply.

Airlines may change flight schedules, timings, aircraft, routes or other operational details.

Flights may also be delayed, cancelled, diverted or otherwise affected by operational circumstances.

FlyGenZ will make reasonable efforts to communicate material information received from the airline or booking provider to the customer.

However, FlyGenZ does not control airline operations and cannot guarantee that a flight will operate according to its original schedule.

Customers are also encouraged to check their flight status before travelling.

FlyGenZ is not responsible for delays, cancellations, disruptions or losses arising from circumstances outside its reasonable control, including weather conditions, natural disasters, government restrictions, airport closures, air traffic restrictions, strikes, war, civil unrest, public-health emergencies, airline operational issues, security incidents, changes in law or regulations, or other events beyond FlyGenZ's reasonable control.

Where reasonably possible, FlyGenZ may assist customers in communicating with the relevant airline or service provider.

Baggage allowances, restrictions, excess baggage charges and prohibited items are determined by the relevant airline and applicable regulations.

Customers should verify the applicable baggage conditions before travelling.

FlyGenZ is not responsible for baggage loss, damage, delay or airline-imposed baggage charges except to the extent required by applicable law.

Payments must be made through payment methods communicated or made available by FlyGenZ.

A booking will not be treated as confirmed until the required payment has been successfully received and the booking has been confirmed.

Customers should retain payment receipts, transaction references and booking confirmations.

FlyGenZ may facilitate bookings or services provided by third parties, including airlines, payment providers, booking platforms, technology providers and other travel-service providers.

Such services may be subject to the third party's own terms and conditions.

Where a matter is controlled by a third-party service provider, FlyGenZ will, where reasonably possible, assist the customer in communicating with or processing the relevant request.

FlyGenZ endeavours to keep the information on its website accurate and current.

However, information such as fares, schedules, availability and travel requirements may change.

FlyGenZ does not guarantee that all website information will always be complete, current or error-free.

We reserve the right to correct errors, update information and modify website content.

Customers agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to the website or its systems
• Introduce malicious software or harmful code
• Interfere with the operation of the website
• Submit fraudulent or misleading information
• Use FlyGenZ's content, branding or intellectual property without permission

The FlyGenZ name, logo, branding, graphics, text, website design and other original content displayed on the website are owned by or licensed to FlyGenZ unless otherwise stated.

They may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

Third-party trademarks and airline names remain the property of their respective owners.

To the extent permitted by applicable law, FlyGenZ will not be responsible for losses arising directly from matters outside FlyGenZ's reasonable control, including airline cancellations, delays, schedule changes, visa refusals, immigration decisions, baggage issues or acts or omissions of third-party service providers.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

Customers may contact FlyGenZ regarding bookings, service issues, cancellations, refunds or other concerns using the contact details published on the website.

FlyGenZ will make reasonable efforts to review and respond to customer concerns within a reasonable period.

Email: HelpmeFlyGenZ@proton.me

Phone / WhatsApp: [To be added]

FlyGenZ may collect and process personal information necessary to provide its services.

The collection and handling of personal information is governed by the FlyGenZ Privacy Policy, which should be read together with these Terms & Conditions.

Privacy Policy: [Insert Privacy Policy link]

FlyGenZ may update these Terms & Conditions from time to time.

The latest version will be published on the FlyGenZ website with the revised “Last Updated” date.

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions or FlyGenZ services shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Bangalore, Karnataka, India.

FlyGenZ

Founder: K Nidhin Dhar Menon

Location: Bangalore, Karnataka, India

Email: HelpmeFlyGenZ@proton.me

Website: flygenz.lovable.app