Privacy Policy

• FlyGenZ
• Bangalore, Karnataka, India
• Email: HelpmeFlyGenZ@proton.me
• Website: flygenz.lovable.app
• Founder: K Nidhin Dhar Menon

For privacy-related questions or requests, you may contact us at HelpmeFlyGenZ@proton.me.

Depending on the service you request, FlyGenZ may collect information such as:

If you contact FlyGenZ through email, WhatsApp, telephone or another communication channel, we may retain information necessary to respond to your enquiry, provide customer support and manage your booking.

This may include the contents of your communication and relevant booking information.

FlyGenZ may use personal information for purposes including:

• Responding to travel enquiries
• Preparing quotations or itineraries
• Arranging flight bookings
• Processing or assisting with booking changes
• Processing cancellation or refund requests
• Communicating booking confirmations and travel information
• Providing customer support
• Responding to complaints or requests
• Maintaining business and transaction records
• Preventing fraud, misuse or unauthorised activity
• Complying with applicable legal or regulatory requirements
• Improving our website and services

We aim to collect and use information only for purposes that are reasonably connected with providing or supporting the services requested by you. The DPDP framework requires notices to clearly explain the personal data involved and the purposes for processing it.

FlyGenZ may share relevant personal information with third parties where reasonably necessary to provide the requested service. These may include:

• Airlines
• Airline booking systems or travel suppliers
• Payment service providers
• Technology and hosting providers
• Customer-support or communication service providers
• Other service providers assisting FlyGenZ in providing the requested travel service
• Government, regulatory or law-enforcement authorities where disclosure is required by applicable law

We do not intend to sell your personal information to third parties. We only seek to share information that is reasonably necessary for the relevant purpose.

When you request a flight booking, the relevant passenger information may need to be provided to the airline or booking provider so that the requested service can be delivered.

Those organisations may process your information under their own privacy policies and applicable legal requirements.

FlyGenZ does not control the privacy practices of independent third-party airlines or service providers. Customers should review the applicable privacy information of those providers where appropriate.

If FlyGenZ uses a third-party payment service provider, payments may be processed through that provider's secure systems.

FlyGenZ does not intend to store complete debit-card, credit-card, banking passwords or other payment credentials unless expressly stated otherwise.

Payment providers may independently process information according to their own privacy policies and applicable requirements.

The FlyGenZ website may use cookies or similar technologies where required for website functionality, security, analytics or improving the user experience.

Where such technologies are used, the website may collect technical information such as:

• Browser type
• Device information
• Approximate location derived from technical information
• IP address
• Pages visited
• Website interaction information
• Referring website or source

The actual cookies and analytics technologies used by FlyGenZ may change as the website develops.

FlyGenZ will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, handling bookings, resolving disputes, maintaining business records and complying with applicable legal obligations.

When personal information is no longer required for a legitimate purpose or legal requirement, FlyGenZ will seek to delete or anonymise it where reasonably practicable.

The applicable Indian data-protection framework includes requirements concerning retention and deletion in specified circumstances.

FlyGenZ takes reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Depending on the systems used by FlyGenZ, security measures may include access controls, authentication, secure transmission, backups, monitoring and other appropriate technical or organisational safeguards.

The 2025 DPDP Rules specifically describe reasonable security safeguards, including measures such as encryption, access controls, monitoring and backups.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may have rights concerning your personal information, including rights relating to:

• Access to information concerning the processing of your personal data
• Correction or updating of inaccurate information
• Withdrawal of consent where consent is the basis for processing
• Requesting deletion of personal information where applicable
• Raising a grievance regarding the processing of your personal information

The DPDP Act provides for withdrawal of consent where consent is the basis for processing, with withdrawal intended to be as easy as giving consent. To make a privacy-related request, contact HelpmeFlyGenZ@proton.me. We may need to verify your identity before processing certain requests.

Where FlyGenZ processes your personal information on the basis of your consent, you may contact us to withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary to provide those services. This reflects the approach set out in the DPDP Act.

FlyGenZ does not knowingly seek to collect personal information from children except where such information is legitimately required for a travel booking or service and is provided through an appropriate parent, guardian or other legally authorised person.

If you believe that personal information relating to a child has been provided to FlyGenZ improperly, please contact us at HelpmeFlyGenZ@proton.me.

The FlyGenZ website may contain links to third-party websites, including airline websites, payment providers or other travel-related services.

FlyGenZ is not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policies of third-party websites before providing personal information to them.

FlyGenZ may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The latest version will be published on the FlyGenZ website together with the revised “Last Updated” date.

If you have questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your personal information, please contact:

• FlyGenZ
• Bangalore, Karnataka, India
• Email: HelpmeFlyGenZ@proton.me
• Founder: K Nidhin Dhar Menon
• Website: flygenz.lovable.app